Chronicles of a Quality Detective
| ISBN | 978-8188569-00-7 |
| Pages | 119 |
| Size | 5.50 in x 8.50 in |
| Format | Paperback |
Description
xThe journey towards zero-defect manufacturing is a long and checkered one. Most available techniques work within the confines of known cause-effect relationships to identify the root cause of quality problems. But when a problem arises where the root cause lies outside the bounds of known cause-effect relationships, these techniques fail.
This book describes the evolution of a technique called Differential Diagnosis, which charts a dramatic new path towards diagnosing root causes. It involves deep observation of the problem, emphasizing the absence of phenomena rather than their presence, thus permitting the elimination of a whole range of possible causes.
The book uses case studies narrated against a backdrop of a professor-student relationship, making it eminently readable as well as informative.
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About The Author
xPayal Sheth
Shrinivas Gondhalekar
Payal Sheth has a Masters in Management Studies from Welingkar Institute and has worked with the Taj Group of Hotels, Mumbai.
Shrinivas Gondhalekar
Dr. Shrinivas Gondhalekar is Director of the consulting and training organization Kanzen Institute Asia-Pacific Private Limited. He is also Dean (Operations Management) and member of the Innovation group at WE school (Welingkar Institute of Management Development and Research) in Mumbai, India.
Shipping & Return
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FAQ
xQ1. What is Chronicles of a Quality Detective about?
A business book describing the evolution of the Differential Diagnosis technique — a new approach to finding root causes of quality problems outside known cause-effect relationships, narrated through case studies.
Q2. Who is the author?
Authored by Shrinivas Gondhalekar and published by Indus Source Books, Mumbai.
Q3. Who should read this?
Quality professionals, engineers, manufacturing managers and anyone interested in problem-solving and quality management methodologies.
Q4. What is the price?
The price is Rs. 150. Visit indussource.com for current pricing.
Q5. Is free shipping available?
Free shipping on orders above Rs. 500 within India.
Q6. Where can I buy this?
Available on indussource.com and Amazon India.
Q7. Can I bulk order for a training programme?
Yes. Contact indussourcebooks@gmail.com for bulk pricing.
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