Chronicles of a Quality Detective

Author: Shrinivas Gondhalekar&Payal Sheth

  • ISBN: 978-81-88569-007
  • Paperback
  • Size: 5.50 X 8.50 inch
  • Pages: 119
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The journey towards zero-defect manufacturing is a long and checkered one. Checkered because some quality defects are tenacious and they persist even after the most sophisticated quality management techniques have been deployed. Most available techniques work within the confines of known cause-effect relationships to identify the root cause of quality problems. But when a problem arises where the root cause lies outside the bounds of known cause-effect relationships, these techniques fail. This book describes the evolution of a technique, called Differential Diagnosis, which charts a dramatic, new path towards diagnosing root causes. It involves deep observation of the problem, emphasizing the absence of phenomena rather than the presence, thus permitting the elimination of a whole range of possible causes. In the process, the area of search is dramatically reduced and the root cause becomes easily identifiable. The book uses case studies that are narrated against a backdrop of a professor-student relationship, making it eminently readable as well as informative. The case studies are drawn from real life applications of the technique by the authors. They are very simply presented, with minimal technical data, making the material accessible to readers from all disciplines.

  • Shrinivas Gondhalekar

    Dr. Shrinivas Gondhalekar is Director of the consulting and training organization Kanzen Institute Asia-Pacific Private Limited. He is also Dean (Operations Management) and member of the Innovation group at WE school (Welingkar Institute of Management Development and Research) in Mumbai, India.

  • Payal Sheth

    Payal Sheth has a Masters in Management Studies from Welingkar Institute and has worked with the Taj Group of Hotels, Mumbai.